Investor support
Investor Grievances
This page explains the procedure for redressal of investor grievances. If you have suggestions, feedback, service concerns, or a complaint, please follow the escalation process below.
hello@nirvanawealth.in
Phone
+91 86689 39310 / +91 99220 50404
Office
C-12, Surya Prakash Society, Marketyard, Pune 411037
Escalation path
First contact Nirvana Wealth Partners in person, by telephone, or by email with the relevant details.
If a service concern remains unresolved, speak to the authorised representative handling your relationship.
If you remain dissatisfied, write to the senior team with full details so the matter can be reviewed.
If the complaint remains unresolved, you may approach SEBI SCORES or the securities market ODR portal.
Contact
Investor grievance emails may be sent to hello@nirvanawealth.in with all relevant details and documents.
Contact Nirvana Wealth Partners
Clients may contact Nirvana Wealth Partners in person, by telephone, or in writing by email at the following details: C-12, Surya Prakash Society, Marketyard, Pune 411037. Phone: +91 86689 39310 / +91 99220 50404. Email: hello@nirvanawealth.in.
Please include your name, contact details, nature of the concern, relevant folio or transaction details if applicable, and any supporting documents that can help us review the matter.
First level review
If you are not satisfied with a service experience and would like to lodge a complaint, please first speak with the authorised representative from Nirvana Wealth Partners who handles your relationship.
The concern will be reviewed on a best-effort basis and we will try to resolve it within 7 working days, subject to the availability of complete information and any dependency on external parties.
Senior escalation
If you remain dissatisfied with the response or handling of the complaint, please write to hello@nirvanawealth.in with complete details and mark the email as an investor grievance escalation.
A senior member of the Nirvana Wealth Partners team will review the matter and get in touch at the earliest practical opportunity.
SEBI SCORES
If the complaint is not resolved within one month, the client may refer the complaint to the Securities and Exchange Board of India (SEBI) through its centralized web-based complaints redress system, SCORES.
SCORES can be accessed at https://scores.sebi.gov.in/.
Online Dispute Resolution
If you are not satisfied with the response received, you may also access the Online Dispute Resolution portal for the Indian securities market. This framework uses conciliation and online arbitration for eligible disputes arising in the securities market.
The ODR portal can be accessed at https://smartodr.in/.
SEBI contact details
Alternatively, clients may write to SEBI at: Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400 051.
Telephone: +91-22-2644 9000 / 4045 9000. Fax: +91-22-2644 9016-20 / 4045 9016-20.